How Gippsland CASA protects my privacy

In accordance with the Victorian Health Records Act 2001 and the information Privacy Act 2000, the Gippsland Centre Against Sexual Assault respects your right to privacy.

It is important that you understand the purpose for which we collect details about you.

What information do we collect

  • Personal information such as your name, address, date of birth, etc is used to register you as a client of the service, and we can contact you if you have given your permission
  • Details about your experiences of sexual assault are also collected and recorded on a sexual assault record form which is kept on the computer
  • Individual paper case files are established containing a registration and sexual assault record form, and case notes that are written by the counsellor/advocate as a record of attendance and a summary of the services provided.

Who has access to your details

  • We will not disclose your information to anyone without your informed consent, unless there is a risk to your safety or if this is required by law (subpoena). If a subpoena is received we will automatically engage lawyers to oppose this request and to protect the privacy of your file at no cost to you the client. (This also includes mandatory reporting requirements if you are a child or young person 17 years or younger)
  • Case files are stored securely at Gippsland Centre Against Sexual Assault. Registration and sexual assault record information and contact dates are stored on the computer, protected by a password. Your records can only be accessed by Gippsland Centre Against Sexual Assault staff, who have a duty to protect your privacy.
  • Victorian Health Records Act 2001 and the Information Privacy Act 2002 stipulate that information collected and maintained in client files should be stored securely and destroyed on the premises
  1. in the case of an adult - 7 years after the final contact
  2. in the case of children - when they reach 25 years of age

Can YOU see YOUR file

  • We are required to provide statistics to the Department of Human Services who provide the funding for the Gippsland Centre Against Sexual Assault. This information is summarized and does not identify you. We use the summarized sexual assault record data for the purpose of public advocacy and education where we present the ‘collective experiences’ of people who have experienced sexual assault.
  • If you wish to access your file, please ask you counsellor/ advocate. Gippsland Centre Against Sexual Assault recommends you read your file with your counsellor/advocate, so that they can answer any questions you might have. You are entitled to make changes to the file if you believe the information in the file in inaccurate or misleading.
  • In order to obtain your file, you must explain your reasons in writing, with proof of identity and provide written consent.
  • You can be assured that your information will be treated with the utmost confidentiality and respect.

To contact any Victorian CASA or the Sexual Assault Crisis Line phone 1800 806 292

For sexual assault counselling within Australia phone 1800 RESPECT